XO IVR Services

Unparalleled Solutions with Scalability, Reliability and Built-In Flexibility

Every organization endeavors to monitor the pulse of its customers and at the same time reduce the cost to serve, increase the average-revenue-per-relationship and grow lifetime value. Businesses with great products and skilled personnel often find these objectives difficult to achieve. Contact centers with long wait times; cross sell / up sell blind marketing; and infrequent and untimely surveys with low response rates contribute to poor service perception, strained relationships and untimely actions. Simply stated, "Enterprises lack event-driven and actionable communications making it difficult to truly build profitable and lasting customer relationships." That’s why organizations are turning to XO Interactive for voice self-service, proactive communications and virtual contact center solutions to improve their capacity to serve and drive enterprise profitability.

At XO Interactive, a division of XO Communications, they give businesses the capabilities, capacity and solutions to immediately address their business issues without the need for capital spending. Their services are always in alignment with enterprise revenue and expense objectives ensuring success. Subscription models allow for rapid turn-up and turn-down to match seasonality while our high-volume capabilities drive costs lower.

Since 1992, XO Interactive has been in the leadership position across a wide range of industries delivering robust voice self-services with speech, touch-tone and all of the latest features. Complementing inbound IVR, they pioneered proactive communications, raising the bar in service by contacting customers before they call. To extend the range of services, and to standardize on architecture enterprises can easily leverage, they implemented VoiceXML, CIM, OCS and SIP Server software from Genesys Labs. Today their clients access this powerful Enterprise Voice Managed Services (EVMS) offering for self-services and agent-enabled XOContact Center On-Demand.