Telepacific Overview

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.

Real Results

• 95% of all calls into customer care are answered in 30 seconds or less by a TelePacific employee who can answer and respond to your questions.
• 93% of all calls into customer care are resolved on the first call.
• With a team dedicated to accurate invoicing, TelePacific boasts a 99% invoice accuracy.
• Customer satisfaction is in the 97th percentile with over 2,000 customers surveyed monthly by Receivable Management Services, a Dunn & Bradstreet Partner Company.

TelePacific's commitment is to provide the communications services your company needs for success, and to offer the best service in the telecommunications industry with simplified, timely and accurate billing. TelePacific's employees strive to live up to that commitment every day. They are experienced, well trained and customer-focused

With TelePacific, you don’t have to deal with one company for local and long distance service, another for conferencing products and still others for your business critical VoIP applications.

Integrated Services

No matter what size your business, TelePacific’s integrated business solutions can meet your business communication needs. TelePacific combines integrated local and long distance voice service with high-speed Internet in cost-efficient packages.

Internet Access

TelePacific’s Internet services make use of the most advanced and dependable technologies available. Whether your business requires a single T1 of high bandwidth at 1.544 Mbps, or up to 12 Mbps throughput of Internet access via our Bonded T1 service, TelePacific is the choice for high capacity Internet connectivity.

Data Networking

TelePacific’s data services leverages a state of the art MPLS-enabled network to provide VPN, Private Line and Colocation services to the worlds most demanding data-centric customers. Whether your business has multiple locations connected with the TelePacific Private Line and secured with our Virtual Private Network product, or you simply need the Colocation space to build out your own private network, TelePacific can handle all your data needs with skilled and professional care.

Value Added Service

TelePacific’s value added services can help protect your valuable business assets and enable your connectivity with customers, vendors and business partners. Their value added products allow you to maintain a secure off-site data backup facility, maintain operations under emergency situations and the services to keep you in touch with your important business partners, all in real-time, 24/7.