Intercall Overview

In business, relationships are critical to getting the job done and doing it right. If you can’t communicate effectively and efficiently with your internal teams, vendors, customers and partners, your business goes nowhere. InterCall’s conferencing solutions help you stay connected to people whether they are in another state, another country or just across town.

InterCall is the largest conferencing service provider in the world. Along with a team of over 500 meeting consultants, they employ more than 1500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. They serve over 400,000 individual conference leaders in more than 40,000 organizations around the globe with their range of audio, web and video conferencing services. Their strong U.S. presence, which includes five call centers and 26 sales offices, is bolstered by a global reach extending to Canada, Latin America, the United Kingdom, France, Germany, Australia, New Zealand, Hong Kong, Singapore, Japan and India. With more than 140,000 conferencing ports available globally, InterCall can handle the largest conference calls in the industry.

Proprietary Technologies

InterCall owns and maintains the most technologically advanced conferencing equipment worldwide. They use multiple network providers and partners to support their extensive product offering, and they have the ability to link multiple bridges together, so they act as one virtual bridge. This architecture design and their network engineered systems for non-blocking eliminate connectivity issues, supporting their goal of 99.9% uptime. And, with more than 140,000 ports globally, their capacity usage never exceeds 70%.

InterCall is also dedicated to the on-going development of conferencing and collaboration technologies, such as Voice over IP. They have IP conferencing running today that is the best in the market. Their approach to VoIP is different than other conferencing providers because their world-class architecture utilizes PSTN and IP along with media gateways. And they have other applications working on this platform, like speech and ANI recognition, which can be integrated with their conferencing services.

Scalability - As their customers’ remote meeting usage grows, the Switch Tower network can easily scale to meet demand without service interruptions in both the ASP offering of today and on-premise environments of the future.

Redundancy - The network is equipped with real-time failover capability ensuring that meetings are not affected by hardware or software failure.

Security - Several encryption options and flexible security configurations are available to customers who require secure data sharing and access. InterCall Web Meeting has exceptional security measures, both within the application and for their servers, databases and network. With the ease and convenience of remote communication comes the concern of sharing your company’s most sensitive information over the public Internet. The end-to-end security of your data is one of InterCall's top concerns. As a result, InterCall Web Meeting is equipped with multiple 128-bit encryption protocols to protect your meeting room before, during and after your meeting. InterCall gives you the unique ability to select which meeting features you would like to encrypt and allows for a secure meeting tailored to your individual needs without sacrificing performance.

Intercall offers their customers best-of-breed technology backed by a carrier-class telephony platform. InterCall’s conferencing network is comprised of multiple highly redundant telephony and data connections. Their systems are housed in internal data centers and are monitored 24 hours a day, 7 days a week by designated InterCall engineers who focus solely on the conferencing network and data center.