TelePacific is a competitive local exchange carrier that has been in business since 1998. Using their own switches and network infrastructure, they provide telecommunications services such as voice calls (local and long distance), private networking, Internet access and data transport services.
TelePacific commits itself to being accountable for the quality of their services. Metrics are in place to help cater to each account and customer experience. TelePacific works hard to review these metrics each week to deal with issues as they arise, making sure customers are given the best of what they can offer, while still focusing on opportunities for improvement.
The numbers don’t lie; customer care resolves 93% of all issues on the first call, and boasts a 95% answer and response time within 30 seconds or less. In addition, invoicing is never an issue with a dedicated team working hard to achieve a 99% invoice accuracy.
With such successful results, it is no wonder a monthly customer survey done by Receivable Management Services with over 2,000 participants places TelePacific in a 97th percentile satisfaction score on a regular basis. Despite all of this, TelePacific never rests on its laurels, and continuously pushes for improvement.
TelePacific provides a well-rounded range of services to customers with a “one-stop shop” for all their telecommunication needs, eliminating the need to deal with one company for long distance services, another for Internet access, and yet another for conferencing and VoIP services. TelePacific caters to all of these, with the highest level of commitment and service for each customer.
No matter what size business, TelePacific has cost-efficient packages to match their quality services to as many customers as possible.
Data and Internet services presented by TelePacific use the most advanced, cutting-edge technologies, giving customers the most dependable service available. Internet connectivity ranges from high bandwidth T1 lines at 1.544 Mbps, to Bonded T1 services reaching blazing speeds of up to 12 Mbps. TelePacific data networking services include a Private Line, a Virtual Private Network product, and Collocation space for building private networks.
All of these options are augmented by TelePacific’s value added services that help protect the security and safety of customers’ valuable assets and secure constant connectivity with important stakeholders. 24 hours a day, 7 days a week, TelePacific provides customers the ability to maintain operations under emergency situations and backup facilities to lock up off-site data to ensure constant connectivity with important business partners.